Returns

We hope you are satisfied with your Aka Bubble product. However, if you are not happy about your purchase or if you receive faulty or wrong item, you may return your order or exchange it to another item within 7 days from the receiving date.

Always contact us before you send an item you want returned. We are happy to help!

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not accept returns on products that are intimate, such as underwear.

Additional non-returnable items: 
Gift cards.

To complete your return, we require a receipt or proof of purchase.

If your refund is applicable, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If your refund is applicable and you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.

To return your product, you should mail your product to:

Aka Bubble
Fleminginkatu 25 Piharakennus
00500 Helsinki
FINLAND.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are returning an item over 50€, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.